MSPA North America presents ShopperFest
June 16 - 18, 2017
Orlando, Florida at the Rosen Plaza Hotel
Whether youre a just starting out as a
mystery shopper or a seasoned paid shopping
professional, heres your chance to meet and
network with shoppers from across North America
as well the representatives from numerous mystery
shopping providers. At ShopperFest, youll
receive the tips, tools and tools, tips and
practical advice straight from the MSPs! This
event draws independent contractors and
executives from customer experience measurement
firms from across North America.
The MSPA Board has assembled speakers and
presentations to benefit you - the mystery
shopper. There will be general and specialty
sessions rookie and veteran shoppers alike as
well as roundtables of MSP presidents and reps.
Youll have the opportunity to ask the
questions and learn from industry professionals.
Click here to register for
MSPA North America presents the Customer
Experience Conference 2017
October 10 - 12, 2017
Vancouver, BC at the Sheraton Vancouver Wall
CXE3 attendees include executives from mystery
shopping firms, marketing research and
merchandising companies, surveyors, field audit
firms, loss prevention firms and others, The
conference will feature educational seminars,
networking opportunities, professional
development and updates regarding important
issues within the customer experience management
and measurement industry.
Further information will be posted soon.
Mystery Shopping Canada 101
What is a Mystery Shopper?
A mystery shopper (also called a secret shopper)
is someone who gets paid to visit a store or
restaurant and secretly evaluate things like
customer service, store cleanliness and product
quality. After the visit, the secret shopper
fills out a brief questionnaire (shopper report)
describing their shopping experience and gets
paid for their time and opinions. The business
owner then uses the information the secret
shopper has given them to make any necessary
improvements in their store or service. The
importance of customer service has turned mystery
shopping into a $1.6 billion a year industry.
Get Paid to Shop in Canada
Mystery shopping jobs in Canada pay well and
quite often, the secret shopper is treated to
free merchandise and free meals as part of the
job. A secret shopping career can be very
exciting, and for those who love to shop and dine
out - it's the perfect job that offers fun
assignments and flexible schedules.
History of Mystery Shopping
Mystery shoppers were first employed in the 1940s
as a mechanism to measure employee integrity.
Tools used for secret shopping assessments are
generally simple questionnaires. Most secret
shopper companies administer through the
Internet, allowing potential mystery shoppers to
register for participation and find mystery
shopping jobs online.
The most common venues for a mystery shop are
retail stores, movie theatres, restaurants, fast
food chains, banks, gas stations, car
dealerships, health clubs, and more. Virtually
any context where there is a customer/business
interaction is open to mystery shopping.
Retail evaluations in popular chain stores like
Hudson's Bay account for roughly 35% of all
mystery shopping revenue.
Methods of a Secret Shopper
Secret shoppers are often given assignments to
simply test the service skills of the employees.
Some of the common things secret shoppers will be
looking for include:
- how long it takes before the secret shopper is
- how was the secret shopper treated during their
visit at the location
- the types of products shown
- cleanliness of store and store associates
- speed of service
After the visit, the secret shopper will then
submit their opinions about their shopping
experience. That information is then reviewed and
analyzed to find areas in their service that need
Approximately 32% of all mystery shopping
assignments are for dining establishments. Famous
for its delicious
food, friendly service, great atmosphere and
cleanliness, The Keg is always a favourite with
Finding Real Mystery Shopper Jobs in
Whether you are looking to become a mystery
shopper or secret shopper for the first time, or
looking for mystery shopping companies to work
for in Canada - Canadian Mystery Shopping
Providers can help.
We can connect you with 109 mystery shopping
companies that hire new shoppers for assignments
every day. Canadian Mystery Shopping Providers
also offers online training for new mystery
shoppers, personal consultation and an online
newsletter for our new shoppers. No experience is
required to take part in mystery shops. And
because hundreds of new mystery shopper jobs are
available every day - our members are guaranteed
Become a Secret Shopper in Canada
Shoppers Canada is in business for one reason: to
connect you with mystery shopper jobs. You are
our first priority and we are committed to your
success. If you want to be a mystery shopper, you
need the service of the best available of all
mystery shopping companies. CMSP is the industry
In business since 2002, CMSP is reputable and
well established. We are the largest mystery
shopping service of our kind in Canada and
were the best at what we do. Our
experienced staff knows the mystery shopping
Join us today & Get
Paid to Shop!
Register with Canadian Mystery Shopping Providers
and begin your new career as a paid shopper
Click here to Become
a Mystery Shopper in Canada
Canada's First Choice for Mystery Shoppers.
Copyright © 2017. Canadian Mystery
Shopping Providers. All rights reserved.
Shopping Company | Canadian Mystery Shopper Jobs | Become a
Secret Shopper in Canada
Policy | Contact
RCC MSPA RMA Restaurants Canada
USA residents click here to find American
Mystery Shopper Jobs.
Resources for Mystery Shoppers in the USA.
are Always in Demand
For those wanting to get paid to dine, Lethbridge
has a lot to offer. The city is loaded with
superb restaurants that cater to every...
report on Lethbridge
Red Deer offers a good variety of shopping and
dining opportunities to keep a mystery shopper
occupied. The shopping centres are...
report on Red Deer
Abbotsford offers a complete mystery shopping
experience with numerous great shopping centres
like the beautiful Highstreet...
report on Abbotsford
Kelowna has a wealth of great shopping centres
like the massive Orchard Park, Towne Centre Mall,
Dilworth Centre, McCurdy...
report on Kelowna
As more people make Richmond their hometown, the
service and retail sectors continue to grow and
flourish - making...
report in Richmond
Above visiting the popular and well-trodden
shopping centres, Brandon mystery shoppers can
evaluate the many independent and...
report on Brandon
St. Johns has plenty to offer the mystery
shopper. From its extensive shopping centres like
Avalon Mall and Village Mall to the major...
report on St. Johns
Dartmouth is a source of first-rate opportunities
for mystery shoppers with its marvelous shopping
centres, large national...
report on Dartmouth
Because Brampton offers some of the best stores
in the region, mystery shopping is big business.
The city is rich with incredible...
report on Brampton
Local shoppers can frequently find themselves on
assignment at popular malls and shopping centres
like Cambridge Centre, Cambridge...
report on Cambridge
Much of Hamilton's charm can be found in its
assortment of neighbourhoods, each with a
distinct character and each offering an...
report on Hamilton
If you get tired of mystery shopping the malls,
Ottawa is blessed with many wonderful shopping
and dining districts like ByWard...
report on Ottawa
Sudbury mystery shoppers can visit some of the
regions best and most exciting shopping
venues. Starting with the leading shopping...
report on Sudbury
A one-stop mystery shopping pilgrimage,
Montreal's downtown is packed with malls and
shops by the thousands with brand names...
report on Montreal
Quebec is home to some of the most impressive
shopping centres in Canada and each one represent
countless paid shopping...
report on Quebec City
Sprawling shopping malls like Midtown Plaza,
Scotia Centre, The Centre, Confederation Mall,
Market Mall and the Mall at Lawson Heights...
report on Saskatoon
Shopping Canadian Malls & Power Centres
Experienced mystery shoppers are
always looking for ways to make to the most of
their mystery shopping income potential. Time
management plays a big role in this pursuit. The
better use you make of your time - the more
shopping jobs you... Read full
Getting Paid to Shop &
Dine in Canada
Mystery shopper services play a
vital role in the success of any restaurant. In
todays ultra-competitive market, its
imperative that every restaurant serves up the
best tasting food while providing excellent
customer service in a clean and inviting
premises. Read full
Confessions of a Hotel
Try finding a hotel mystery shopper
willing to dish on one of their stays. Ask them
to reveal the dirt on the unkempt suite, the
coquette of a concierge, or the wilted flower
that sullied the room service tray. You can't. Read full
Mystery Shoppers Help U.S.
Regulators Fight Racial Discrimination At Banks
When the Consumer Financial
Protection Bureau looked into the
Mississippi-based regional bank BancorpSouth, it
didn't just review thousands of loan
applications. It sent in undercover operatives -
some white, some black - who pretended to... Read full
Using mystery shopping to
increase profit in the hospitality industry
A customers point of view and
perceived levels of service are critical to
increasing profit in the Hospitality industry.
How can your team ensure customer expectations
are being met all while achieving brand
standards? Read full
6 Ways to Have Fun with the
Good business doesnt have to
be all business all the time. In fact, the
customer experience can benefit from some funny
business as well. More than half of customers say
humor resonates with them when they do business
with a company, a Nielsen... Read full